Previous incidents

We are doing maintenance on our database systems.

Due to an issue with our cloud service provider, our database was slow intermittently between 7:15 am PST and 8:15 am PST on April 24, 2024. During this period, customers may have seen an infinite loading wheel on many app pages or automatically logged out. Multiple workflows including prospecting, emailing were impacted. We are continuing to investigate the issue.

We are upgrading our application monitoring system. Some unexpected availability issues may occur briefly.

Due to an issue with our cloud service provider, our database was slow intermittently between 8am PST and 8:45am PST on April 16, 2024. During this period, customers may have seen an infinite loading wheel on many app pages or automatically logged out. Multiple workflows including prospecting, emailing were impacted. We are continuing to investigate the issue.

An internal maintenance will be performed. Minimal background job delays may occur for a few minutes.

On April 11 3:11AM to 3:16AM UTC, customers were not able to select people, companies in the search UI. Workflows such as prospecting, adding to sequences were blocked for 50% of traffic due to a internal application bug. The team reverted bug and resolved the issue upon detection on April 11 3:16AM UTC.

An internal maintenance will be performed. Minimal background job delays may occur for a few minutes.

We will be upgrading servers. This can cause increased error rates for some requests.

An internal maintenance will be performed. Minimal background job delays may occur for a few minutes.

An internal maintenance will be performed. Minimal background job delays may occur for a few minutes.

We are performing an internal application update which is expected to improve performance. Some brief performance or availability issue is possible as a first-time deployment.

Conversations sent for processing will see a delay of processing between those three hours. Other features like video clipping and sharing will work as usual. Conversations recording or video play on the platform will remain un-impacted.

We are performing an internal application update which is expected to improve performance. Some brief performance or availability issue is possible as a first-time deployment.

An internal maintenance will be performed. Minimal background job delays may occur for a few minutes.